Once your item had been processed and personalised the item will then be sent to dispatch.
Despatched within 24 hours: Cards,Chocolate Bars
Despatched within 48 hours: Selected Mugs
Dispatched within 2 -3 days: Engraved,Printed items,Embroidered and Candles
Dispatched within 3-5 days: Ceramic and Printed Glass
Royal Mail 48hrs - £0.00
Royal Mail 24hrs - £0.00
Royal Mail Tracked 24hrs - £0.00
International - £16.50
Standard Delivery Method - Royal Mail 48hr & 24hr
All orders placed via standard delivery are despatched as per the lead times above and then delivered via Royal Mail 48hr or Royal Mail 24hr depending on the service you have choosen
Tracked Delivered Method - Royal Mail Tracked
All orders placed via Tracked Delivery are despatched as per the lead times as stated above and then delivered via Royal Mail Tracked.
International Delivery - Royal Mail International Signed For
All order placed to be delivered internationally are delivered via Royal Mail International Signed For. This service is £16.50 inc VAT for delivery to International.
Although we endeavour to dispatch all orders by the above lead times,these may be affected due to circumtances beyond our reasonable control
How do I know when my orders have been shipped?
Once we ship your order you will receive an e-mail
Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged.
Where goods have already been dispatched to you a refund is not possible.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
Products Containing Batteries
Some of our products, including our clock range, come supplied with batteries. We are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels.