Delivery/Postage Information

Lead time

Once your item had been processed and personalised the item will then be sent to dispatch.

Despatched within 24 hours: Cards,Chocolate Bars

Despatched within 48 hours:  Selected Mugs

Dispatched within 2 -3 days: Engraved,Printed items,Embroidered and Candles

Dispatched within 3-5 days: Ceramic and Printed Glass



Royal Mail 48hrs - £3.49

Royal Mail 24hrs - £3.49

Royal Mail Tracked 24hrs - £3.49

International - £16.50


Standard Delivery Method - Royal Mail 48hr & 24hr

All orders placed via standard delivery are despatched as per the lead times above and then delivered via Royal Mail 48hr or Royal Mail 24hr depending on the service you have choosen


Tracked Delivered Method - Royal Mail Tracked

All orders placed via Tracked Delivery are despatched as per the lead times as stated above and then delivered via Royal Mail Tracked.


International Delivery - Royal Mail International Signed For

All order placed to be delivered internationally are delivered via Royal Mail International Signed For. This service is £16.50 inc VAT for delivery to International.


Although we endeavour to dispatch all orders  by the above lead times,these may be affected due to circumtances beyond our  reasonable control

How do I know when my orders have been shipped?

Once we ship your order you will receive an e-mail


Order Cancellations 

Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged. 


Please Note

Where goods have already been dispatched to you a refund is not possible. 


Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.


Products Containing Batteries

Some of our products, including our clock range, come supplied with batteries. We are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels.